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CV

Professional Experience

MBA Graduate
BRIGHAM YOUNG UNIVERSITY

August 2017 - April 2019

With a focus in strategy and product management I'm looking to pivot to a career creating human-centered products and services. I uncover human insights and translate them into actionable strategies. I continued to build my analytics and strategy skills while developing acumen in human-centered and service design.

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  • Completed MBA level courses in experience design, service design, and creative innovation strategies.

  • Placed 1st of 18 teams in BYU’s 2019 Social Innovation Case Competition by finding inexpensive ways for our sponsor to help Latin American entrepreneurs succeed.

  • Consulted Little Giant Ladders to improve defect rate of manufacturing line by estimated 20%.

  • Enhanced analytics capabilities of 40+ students by training MBA peers on Tableau software.

MBA Customer Insights Intern
CUMMINS INC.

June 2018 - August 2018

Led Cummins’ first Human-Centered Design (HCD) community impact project in consulting a non-profit retailer. Repositioned retailer to become an employee development organization, increasing their impact in the community. Created a case study showing the benefits of HCD to showcase Cummins’ HCD certification program.

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  • Conducted ethnographic research and stakeholder interviews, synthesized recommendations to develop a customer-centric operating model. Model is currently being implemented, allowing our client to gain $350k of funding to restructure from a thrift shop to an employee development organization.

  • Planned and conducted three cross-functional ideation workshops with community partners to discover requirements, obtain buy-in, and develop various operational prototypes.

  • Created ~25% more throughput by developing a streamlined and user-centered employee development program.

  • Recognized for outstanding impact and offered full-time employment as a Product Manager of Electrical Components and Fuel Systems (declined opportunity due only to geographic limitations).

Senior Partner 

COUGAR STRATEGY GROUP

December 2017 - December 2018

At this student run management consulting company I performed market entry studies for an oil and gas company entering the Middle East and a producer of fine chocaltes looking to expand their business

Co-Founder
KNOW MINIMAL LLC

(Side Hustle)

July 2016 - Present

Creators of innovative minimalist wallets and lifestyle products (side hustle).

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  • Created and user tested iterative prototypes leading to final patented design of durable, carbon-fiber minimalist wallet which received $230K in funding raised through Kickstarter campaign.

  • Sold 10,000+ units by negotiating licensing agreement and collaborating with vendors to develop market strategy.

Senior Analyst
VIVINT SMART HOME

July 2016 - July 2017

Created internal forecasts, management tools, incentive structures, dashboards and financial models for Vivint’s field services organization, improving the efficiency of our 1,000+ field service technicians and 1.3 million customers.

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  • Drove 40% increase in technician on-time arrival by creating dashboard for visibility into technician productivity.

  • Identified and corrected $4M labor allocation discrepancy by improving data accuracy and restructuring reporting.

  • Performed user testing and gathered cross-functional requirements to build an interactive performance report leading to ~$300,000 cost savings.

Strategic Planning Analyst

VIVINT SMART HOME

October 2014 - July 2016

​Forecasting, analytics, and process improvement for Vivint Smart Home's Field Services and Operations department.

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  • Generated $1M in labor savings and 10% improvement in sale-to-install rate by improving reporting and incentives.

  • Saved an estimated $5M in labor spending by creating eight management tools through user research and cross-functional requirements gathering.

  • Saved $250,000 by creating a demand and geography-based overtime management system.

  • Impacted a 10% reduction of technician return visits by using statistical analysis to adjust expected on-site durations.

  • Promoted to Senior Analyst.

Consultant / Business Analyst
THE BENNION GROUP

September 2013 - October 2014

At this international management consulting company I worked as a management consulting, executing competitive intelligence, market studies projects for international clients.​

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  • Led Latin American market study of receipt printers, contributing to ~$5M increase in client’s profitability.

  • Facilitated $24M acquisition deal for Russian retailer by completing due diligence and financial and market analysis.

  • Spearheaded outreach to foreign governments and potential partners to raise one year of funding for the Next Generation Nuclear Plant Alliance.

Trade Advisor Intern
WORLD TRADE CENTER UTAH

May 2013 - September 2014

I advised Utah businesses seeking to do business abroad, creating market entry analyses and recommendations, completing HTS classifications, and preparing market reports for foreign trade missions.

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  • Provided market entry research and recommendations to position three companies for $4M in combined potential revenue.

  • Facilitated international trade by preparing 16 companies for foreign trade missions to Peru and Brazil.

Designer and Fabricator
IRON HORSE RACING

January 2011 - August 2013

​During my undergrad I worked on the design and build of $1.1M of custom award and race-winning vehicles. We built vehicles as varied as off-road racing trophy trucks to custom classic cars.

BA Int'l Relations: Economics Emphasis

BRIGHAM YOUNG UNIVERSITY

August 2009 - April 2013

With a focus on economics I learned complex statistical analysis and how to study economic factors.

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  • Completed on-campus internship with Cicero Group, a management consulting firm, consulting Southwest Airlines

  • Spent two months in the UK as an operations intern

  • Published an article on microfinance and women's welfare in the BYU Political Review

  • Worked my butt off to graduate debt free.

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